Program Support
Whether you are working to improve your Rising Stars rating, supporting your staff through the credential process, navigating a challenging situation in your program, or simply looking for a fresh perspective — MRTQ PDN is here to help. Our regional Program Quality Specialists and support staff are available across Maine at no cost to your program.
Ways to Connect
Request a Consultation
Virtual and on-site consultation is available at no cost to programs in all regions of Maine. Your regional Program Quality Specialist will work with you directly — helping you identify goals, develop a plan, and implement strategies to strengthen your program.Program Directors, Administrators, and Family Child Care Owners may request consultation. Our TA Manager will follow up within three business days of receiving your request.
Connect With Your Regional Specialist
Not sure who to contact? Use the map below to find the Program Quality Specialist serving your region. Each specialist is based in or near the district they serve and brings deep knowledge of local programs, stakeholders, and resources.
District 1 — York County
Name: Tammy Dwyer
Email: tammy.dwyer@maine.edu
Phone: 207-956-2937
District 2 — Cumberland County
Name: Diane Hancock
Email: diane.hancock@maine.edu
Phone: 207-560-7325
District 3 — Androscoggin, Franklin, and Oxford Counties
Name: Kari Payne
Email: kari.payne@maine.edu
Phone: 207-740-6053
District 4 — Lincoln, Knox, Sagadahoc, and Waldo Counties
Name: Heather Jones
Email: heather.jones1@maine.edu
Phone: 207-290-0166
District 5 — Kennebec and Somerset Counties and District 6 — Piscataquis County
Name: Robin Holman
Email: robin.holman@maine.edu
Phone: 207-956-2410
District 6 — Penobscot County | District 7 — Hancock County
Name: Kellie Davis
Email: kellie.davis@maine.edu
Phone: 207-653-3570
District 7 — Washington County | District 8 — Aroostook County
Name: Theresa Fisk
Email: theresa.fisk@maine.edu
Phone: 207-956-2070
Statewide Inclusion Consultant
Name: Shilo Johnson
Email: shilo.goodhue@maine.edu
Phone: 207-944-3169
Warm Line
The Warm Line serves as the first step in providing practical, accurate information to support the successful inclusion of children with special health needs, disabilities, mental health concerns, or challenging behavior. A warm line provides preventative and non-emergency person-to-person support and resources, The MRTQ PDN Warm Line is jointly staffed by professionals with expertise in inclusive practices; disabilities; children’s health, social, and emotional development; behavior; and early childhood mental health.
The Warm Line is not a hotline. If your situation is serious and urgent, please treat it as an emergency and call 911.
Practical advice is just a call or email away!
Phone and email support can be requested by calling 1-844-209-5964.
Our office hours are Monday – Friday from 8:00am to 5:00pm
(with the exception of state and federal holidays and University-wide snow days).
Email us at: mrtq.warmline@maine.edu
General Phone and Email Support
For general questions, program support, or help connecting to local resources — our staff are available by phone and email Monday through Friday, 8:00am to 5:00pm, excluding state and federal holidays and University-wide snow days.
Call: 1-888-900-0055
Email: mrtq.contact@maine.edu
Meet the Quality Specialists
District 1: York County
Tammy Dwyer
Email: tammy.dwyer@maine.edu
Phone: 207-956-2937
District 2: Cumberland County
Diane Hancock
Email: tammy.dwyer@maine.edu
Phone: 207-956-2937
District 3: Androscoggin, Franklin, and Oxford Counties
Kari Payne
Email: kari.payne@maine.edu
Phone: 207-740-6053
District 4: Lincoln, Knox, Sagadahoc, and Waldo Counties
Heather Jones
Email: heather.jones1@maine.edu
Phone: 207-290-0166
District 5: Kennebec and Somerset Counties and District 6: Piscataquis County
Robin Holman
Email: robin.holman@maine.edu
Phone: 207-956-2410
District 6: Penobscot County and District 7: Hancock County
Kellie Davis
Email: kellie.davis@maine.edu
Phone: 207-653-3570
District 7: Washington County and District 8: Aroostook County
Theresa Fisk
Email: theresa.fisk@maine.edu
Phone: 207-956-2070
Statewide Inclusion Consultant
Shilo Johnson
Email: shilo.goodhue@maine.edu
Phone: 207-944-3169
Not Sure Where to Start?
If you are not sure which type of support is right for your situation, start with a phone call or email. We will help you figure out the best next step.
Call us at: 1-888-900-0055
Email: mrtq.contact@maine.edu